Samsung has issued a global recall of every single Galaxy Note 7 smartphone after numerous cases of exploding batteries caused both physical and property damage to some users. Although they initially tried a replacement program, some of those phones also caught on fire, leading to Samsung going ahead with a complete recall.
Unfortunately, some Note 7 owners are either ignorant, or stubborn, and have so far refused to return their potentially dangerous device. Samsung plans to force their hand, though. Starting November 18 in New Zealand, “customers still using the Note 7 will no longer be able to connect to any New Zealand mobile network services to make calls, use data or send SMS messages.”
The company also pledged to continue attempting to contact customers who haven’t traded in their defective device yet, in exchange for a full refund or alternate device. Although they haven’t promised to boot Note 7 devices off celluar networks in other countries yet, they did tell Gizmodo they are “considering many options to ensure that all remaining Note 7 devices in customers’ hands get returned as smoothly as possible.”
Note 7 devices are already banned on all U.S. airlines and the company is offering cash incentives, as well as full refunds, to encourage owners to bring back their dangerous phones. The whole debacle is costing the company billions of dollars.